Refund policy

Last updated: September 23, 2026

90-day satisfaction guarantee

At Dermitex, we want you to try your device risk-free. If you are not satisfied, you have 90 days from the date of delivery to request a refund. This guarantee applies to the Basic and Premium versions.

1-year extended warranty (Premium version)

If you purchased the Premium version, in addition to the 90-day satisfaction guarantee, your device is covered for 12 months from delivery against manufacturing defects and malfunctions under normal conditions of use. If this occurs, write to us with your order number and a photo or video of the issue, and we will send you a replacement at no cost. The extended warranty does not cover damage from impact, contact with liquids, misuse, or wear and tear of the adhesive patches.

How to request a refund

  1. Email us at laprimadelpuerto@gmail.com with your order number and the reason for your request.
  2. We will respond within 1 to 3 business days with the instructions to follow.
  3. If the product needs to be returned, we will provide you with the shipping address. Do not send any packages without our prior authorization, as we will not be able to process returns sent to unauthorized addresses.

Conditions

  • The request must be made within 90 days after delivery.
  • If the product is returned, it must be sent with all its accessories.
  • Return shipping is at the customer's expense, unless the product arrived defective, damaged, or incorrect.
  • Products damaged due to misuse, impact, contact with liquids, or improper handling will not be refunded.

Defective, damaged, or incorrect products

If your order arrives defective, damaged, or does not match what you purchased, write to us within 7 days after delivery with photos or a video of the product and the packaging. We will send you a replacement or issue a full refund at no cost to you.

Order cancellation

You can cancel your order at no cost within 12 hours of purchase, provided it has not yet been shipped. Once shipped, the refund process described above applies.

Refund timeframe

Once we approve your request, we will issue the refund to the original payment method within 5 to 10 business days. The time it takes for it to appear in your account depends on your bank or payment provider.

Contact

For any questions regarding refunds or warranties, write to us at laprimadelpuerto@gmail.com.